Refund, Retunrn and Exchange Policy

REFUND, RETURN & EXCHANGE POLICY


Effective Date: September 2, 2026

Website: Arafine.co

Contact: +91 77997 66737

Email: info@arafine.co


At Arafine, we carefully inspect and pack our jewellery before dispatch. To maintain hygiene, product quality, and authenticity, we follow a No Return and No Refund policy.

Please read the following policy carefully before placing an order.


1. No Returns

Arafine does not accept product returns.

Once an order has been delivered, it cannot be returned simply because the customer has changed their mind, selected the wrong size/design, no longer requires the product, or does not like the product.

Customers are advised to carefully review product details before placing an order.


2. No Refunds

Arafine does not provide refunds for delivered orders.

Refunds will not be provided for:

  1. Change of mind.
  2. Personal preference.
  3. Incorrect size selected by the customer.
  4. Colour or appearance preference.
  5. Delayed delivery caused by the courier.
  6. Products that have been worn or used.
  7. Failure to follow product care instructions.

Where an eligible issue is verified, the available resolution is exchange, subject to this policy.


3. Exchange Period

Eligible exchange requests must be raised within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted.


4. Eligible Reasons for Exchange

An exchange may be considered only where:


A. Damaged Product

If the jewellery arrives damaged, defective, or materially damaged during transit, you must contact Arafine within 7 days of delivery.

The customer may be required to provide clear photographs and/or videos showing:

  1. The product received.
  2. The damaged area.
  3. The packaging.
  4. Shipping label/order details.

B. Wrong Product Delivered

If you receive a product different from the one ordered, contact Arafine within 7 days of delivery.

After verification, Arafine may arrange an exchange for the correct product, subject to availability.


5. Exchange Conditions

For an exchange to be considered:

  1. The request must be raised within 7 days of delivery.
  2. The product must be unused and unworn, except where necessary to identify a defect.
  3. The product must be returned with original packaging and accessories, where applicable.
  4. The product must not have been altered, repaired, resized, polished, damaged, or modified by the customer.
  5. Proof of purchase/order details may be required.
  6. The claim must be verified and approved by Arafine.


6. Items Not Eligible for Exchange

Exchange requests may be rejected where the issue is caused by:

  1. Normal wear and tear.
  2. Improper handling or storage.
  3. Accidental damage after delivery.
  4. Scratches or damage caused by use.
  5. Exposure to chemicals, perfumes, cosmetics, water, or other substances contrary to product-care instructions.
  6. Customer-requested alterations.
  7. Resizing or modification by a third party.
  8. Loss of the product.
  9. Customer’s change of mind or preference.
  10. Incorrect size selected by the customer.


7. Exchange Process

To request an exchange, contact Arafine using:

Phone: +91 77997 66737

Email: info@arafine.co


Please provide:

  1. Order number.
  2. Customer name.
  3. Registered mobile number/email.
  4. Reason for exchange.
  5. Clear photographs/videos of the product and packaging, where applicable.

Our team will review the request and may request additional information before approving the exchange.


8. Exchange Approval

Submission of an exchange request does not automatically guarantee approval.

Arafine will assess the product and circumstances before confirming eligibility.

If the exchange is approved, instructions regarding the exchange process will be communicated to the customer.


9. Product Availability

Exchange is subject to product availability.

If the exact replacement product is unavailable, Arafine may communicate an appropriate alternative resolution, subject to applicable law and the circumstances of the case.


10. Shipping for Exchange

Where an exchange is approved due to a damaged product or wrong product being delivered, Arafine may arrange the applicable return and replacement process.

Any shipping arrangements will be communicated to the customer during the exchange process.


11. Inspection Rights

Arafine reserves the right to inspect the returned product before approving or completing an exchange.

The final determination regarding eligibility will be made after verification, subject to applicable consumer protection laws.


12. Policy Exceptions

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable Indian law.


13. Contact Us

For exchange-related assistance, contact:


Arafine

Phone: +91 77997 66737

Email: info@arafine.co

Website: Arafine.co