Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY


Effective Date: September 2, 2026

Website: Arafine.co

Contact: +91 77997 66737

Email: info@arafine.co

Arafine is committed to delivering your silver jewellery safely and efficiently. This Shipping & Delivery Policy explains how orders are processed and delivered.


1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing times may vary depending on product availability, order volume, customization requirements, holidays, and other operational circumstances.


2. Shipping Address

Customers are responsible for providing accurate and complete delivery information, including:

  1. Full name
  2. Complete delivery address
  3. PIN code
  4. Valid mobile number
  5. Email address

Arafine will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.


3. Delivery Time

Estimated delivery timelines may vary depending on the destination and courier service.

Delivery estimates are not guaranteed and may be affected by:

  1. Courier delays.
  2. Weather conditions.
  3. Public holidays.
  4. Transportation disruptions.
  5. Incorrect address information.
  6. Remote delivery locations.
  7. Operational issues.
  8. Events beyond Arafine’s reasonable control.


4. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Customers should use the tracking information to monitor the status of their shipment.


5. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational policies.

If delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery arrangements may be subject to the courier’s policies.


6. Damaged Package

Customers are advised to inspect the package and product promptly after delivery.

If the product is damaged, the customer should contact Arafine within 7 days of delivery with clear photographs/videos of the product and packaging.

Please refer to our Refund, Return & Exchange Policy for eligibility requirements.


7. Wrong Product

If you receive a product different from the product ordered, contact Arafine within 7 days of delivery.

After verification, an eligible wrong-product claim may qualify for an exchange.


8. No Return / No Refund

Arafine follows a No Return and No Refund policy.

Delivery of an order does not create an automatic right to return the product or receive a refund.

Eligible issues involving damaged or wrongly delivered products may be considered for exchange in accordance with our Exchange Policy.


9. Delayed Deliveries

Arafine is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Customers may contact us if an order appears significantly delayed, and we will make reasonable efforts to assist.


10. Contact Us

For shipping and delivery assistance:

Arafine

Phone: +91 77997 66737

Email: info@arafine.co

Website: Arafine.co