TERMS & CONDITIONS

Effective Date: September 2, 2026

Website: Arafine.co

Contact: +91 77997 66737

Email: info@arafine.co

Welcome to Arafine.co (“Arafine”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website and the purchase of silver jewellery and related products through Arafine.co.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Arafine

Arafine is an online jewellery platform offering silver jewellery and related products to customers through Arafine.co.

We reserve the right to modify, update, or discontinue any product, service, feature, price, or website content at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

1. You are legally capable of entering into a binding agreement.
2. The information provided by you during registration or checkout is accurate and complete.
3. You will use the website only for lawful purposes.
4. You will not misuse, interfere with, or attempt to compromise the website or its systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, weights, prices, and other information displayed on the website are accurate.

However:

1. Product colours may appear slightly different depending on your device or screen settings.
2. Minor variations may occur in handmade or individually crafted jewellery.
3. Product dimensions and weights may have reasonable manufacturing variations.
4. Images are intended for representation and may not always reflect the exact appearance of the delivered product.

4. Pricing

All product prices displayed on Arafine.co are subject to change without prior notice.

We reserve the right to correct pricing, product descriptions, or other information in case of an error or technical issue.

If an order has been placed based on an obvious pricing or information error, Arafine reserves the right to contact the customer and provide the available resolution.

5. Orders

Placing an order on Arafine.co constitutes an offer to purchase the selected products.

An order is considered accepted once Arafine confirms the order through the available communication channels, such as email, SMS, WhatsApp, or other applicable notifications.

We reserve the right to cancel or decline an order in circumstances including:

1. Product unavailability.
2. Incorrect pricing or product information.
3. Suspected fraudulent or unauthorized transactions.
4. Incorrect or incomplete customer information.
5. Delivery restrictions.
6. Circumstances beyond our reasonable control.

6. Payment

Customers are required to complete payment using the payment methods made available on the website.

You agree to provide valid and accurate payment information.

Arafine does not knowingly store complete card, banking, or other sensitive payment credentials on its own systems where such information is processed by authorized payment service providers.

7. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the shipping address, phone number, and other delivery information are accurate.

Delivery timelines displayed on the website are estimates and may be affected by courier delays, weather, public holidays, logistical issues, natural events, or other circumstances beyond our control.

8. Cancellation

An order may be cancelled only before the order has been picked up by the courier/shipping partner.

Once the order has been picked up, cancellation will not be permitted.

For further details, please refer to our Cancellation Policy.

9. Returns, Refunds & Exchanges

Arafine follows a No Return and No Refund policy.

Products purchased through Arafine.co cannot be returned for a refund.

Exchange may be considered only in accordance with our Refund & Exchange Policy, particularly in cases where:

1. The product received is damaged; or
2. The wrong product has been delivered.

Exchange requests must be submitted within 7 days of delivery, subject to verification and approval.

10. Damaged or Wrong Product

Customers must inspect their order promptly after delivery.

If the product is damaged or an incorrect product has been delivered, the customer should contact Arafine within 7 days of delivery and provide the required details and supporting photographs/videos.

Arafine may review the claim before approving an exchange.

Products that have been used, altered, repaired, damaged after delivery, or otherwise modified by the customer may not qualify for exchange.

11. Intellectual Property

All content on Arafine.co, including but not limited to:

1. Logos
2. Brand names
3. Product photographs
4. Product descriptions
5. Graphics
6. Text
7. Designs
8. Website layouts
9. Videos
10. Marketing content

is owned by or licensed to Arafine and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

12. Website Use

You agree not to:

1. Use the website for unlawful activities.
2. Attempt to gain unauthorized access to the website or its systems.
3. Upload malicious code or harmful content.
4. Copy or scrape website content for commercial purposes without permission.
5. Interfere with the website’s operation.
6. Use another person’s information without authorization.

13. Third-Party Services

Arafine may use third-party service providers for payment processing, shipping, logistics, analytics, communication, marketing, and other business operations.

Your use of certain third-party services may also be subject to their respective terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, Arafine shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of the website or products purchased through the website.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Arafine shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, government actions, strikes, transportation

disruptions, technical failures, pandemics, war, or other unforeseen events.

16. Changes to These Terms

Arafine may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in Hyderabad..

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Arafine’s applicable place of business of Hyderabad India., subject to applicable law.

18. Contact Us

For questions regarding these Terms & Conditions, please contact:

Arafine

Phone: +91 77997 66737

Email: info@arafine.co

Website: Arafine.co